Contact Claims Answer Man

We answer messages by email in the order they arrive. Accessibility reports have their own reply times in our accessibility statement: we confirm we have your report within two business days. For other messages we’ll post a response time here once support hours are set for the course launch. If your question is urgent and about your claim, contact your insurance company or your state insurance department directly instead of waiting on us.

Not yet. Claims Answer Man doesn’t have its own phone line or public support email yet, so the contact form is the way to reach us. It gives both of us a written record of your question, and we can reply with links you can save and reread. If we add a phone line or an email address later, we’ll list it on this page and in the site footer.

Once the course opens, the sign-in screen will have a password reset link that emails you a link to set a new password. If that doesn’t work, or a lesson won’t load, send us a message with the topic Password and access, the email on your account, and the device and browser you’re using. Never include your password.

We can’t vet individual businesses. In states that license public adjusters, your state insurance department can confirm whether one holds an active license, and many states have a separate board that licenses contractors. Our guide on what a public adjuster does lists questions to ask before you sign anything.

Choose the topic Media and podcast in the contact form and include your outlet, topic and deadline. We can talk about the course and the claim process in general, but we never comment on an individual homeowner’s claim. For the podcast John hosts, see our page on Homeowners Insurance Exposed.